West Springfield Phone Directory Lookup

The West Springfield phone directory gives you direct numbers for city departments, public safety, schools, and municipal offices. West Springfield sits in Hampden County, right across the Connecticut River from Springfield, with a population of around 28,500. The J. Edward Christian Municipal Office Building at 26 Central Street is where most city business takes place. West Springfield became a city in 2000, so you may still see it called a "town" in some places. This phone directory page pulls together the key contact numbers from official sources so you can reach the right department on your first try. The city website at townofwestspringfield.org also has a full department listing.

West Springfield Municipal Office Contacts

The J. Edward Christian Municipal Office Building is the center of city government in West Springfield. Most departments operate out of this building at 26 Central Street. The main phone number for the building is (413) 263-3000. From there, you can reach the mayor's office, the city clerk, assessors, treasurer, and more. Hours are Monday through Friday, 8:00 AM to 4:30 PM.

The city clerk is Otto Frizzell. He doubles as the Records Access Officer, so any public records request can go through his office. His direct line is (413) 263-3012, and his email is ofrizzell@townofwestspringfield.org. The alternate Records Access Officer is Kate R. O'Brien Scott, the Chief of Staff and General Counsel, reachable at (413) 495-1872. West Springfield is somewhat unusual in that it has department-specific Records Access Officers. The police, fire, schools, and retirement board each have their own RAO, which means records requests for those departments go to a different contact than the city clerk.

If you are not sure which department to call, the main number at (413) 263-3000 is the best starting point. Staff can transfer your call or give you the right extension.

West Springfield Department Phone Numbers

West Springfield runs several departments out of the municipal office building and other locations around the city. Each one has its own phone line or extension. Below are the main numbers for the departments most people need to reach.

The assessor's office is headed by Alex Villar. Call (413) 263-3050 to reach the assessors. They handle property valuations, tax rate information, and abatements. The current FY2025 tax rates are $14.87 per $1,000 for residential property and $30.28 for commercial. You can fax the assessor's office at (413) 263-3054 or email Alex Villar at avillar@tows.org. The office is open Monday through Friday, 8:00 AM to 4:30 PM, and it is located in the municipal office building at 26 Central Street.

The treasurer and collector's office handles tax bills, excise taxes, and payment processing. Call them at (413) 263-3006. West Springfield offers online bill pay for taxes and fees through its website. If you have an overdue excise tax, the deputy collectors can be reached at (781) 944-8504. The schools department phone number is (413) 263-3299, and you can ask for Joseph Turmel if you need school-related records. The retirement board is reachable through James Lovotti at (413) 495-1823.

West Springfield also makes its municipal code available online through ECode 360. This is a searchable database of local ordinances and bylaws that can be useful if you need to look up a specific regulation. The link is on the city website.

Note: West Springfield uses a multi-department RAO system, so for records requests related to police, fire, or schools, contact that department's RAO directly instead of the city clerk.

West Springfield Police and Fire Phone Numbers

The West Springfield Police Department is at 26 Central Street, Suite 22, inside the municipal office building. The non-emergency phone number is (413) 263-3210. For emergencies, call 911. The department's Records Access Officer is Sergeant Joseph LaFrance. You can email him at jlafrance@westspringfieldpolice.org for police record requests. The police department recently moved, so if you have an old address on file, make sure to update it.

The fire department operates out of 44 Van Deene Avenue. Chief Christopher Bartone runs the department and also serves as its Records Access Officer. The fire department phone number is (413) 263-3223. You can email the chief at cbartone@townofwestspringfield.org. For all fire emergencies, dial 911. The department handles inspections, permits, and fire prevention in addition to emergency response.

Both departments are responsive to public records requests. Police records like accident reports and incident reports go through Sergeant LaFrance. Fire department records, including inspection reports, go through Chief Bartone. This is different from many Massachusetts cities where all records requests flow through one central office. West Springfield splits it up so each department handles its own records, which can actually speed things up if you know which department has what you need.

Search West Springfield Phone Listings

Finding a phone number in West Springfield depends on whether you need a government contact or a private listing. For city departments, the West Springfield city website is the best source. It lists department names, staff contacts, and direct phone numbers. You can also call the main line at (413) 263-3000 and ask to be connected.

For personal phone lookups, Massachusetts does not maintain a public directory of residents' phone numbers. White pages services and commercial people-search sites are the standard tools for that kind of search. Property records can help you find a person's address but will not show a phone number in most cases. The assessor's database may list a property owner's name and mailing address for tax purposes. You can contact the assessor's office at (413) 263-3050 to ask about property records.

If you need to search court records that might list someone's contact information, the MassCourts online system covers Hampden County courts. Case filings sometimes include addresses and phone numbers. The Hampden County Superior Court at 50 State Street in Springfield handles cases for West Springfield residents. The Massachusetts Land Records portal lets you search deeds, mortgages, and other property documents filed at the Hampden County Registry of Deeds.

• City departments: Call (413) 263-3000 or check the city website
• Property records: Assessor's office at (413) 263-3050
• Court records: MassCourts at masscourts.org
• Land records: Hampden County Registry at (413) 755-1722
• Police reports: Sergeant LaFrance at (413) 263-3210

West Springfield Public Records

West Springfield follows MGL Chapter 66, the Massachusetts Public Records Law. Any person can request government records, and the city must respond within 10 business days. The city clerk, Otto Frizzell, is the primary Records Access Officer for most departments. But for police records, fire records, school records, and retirement board records, you contact the department-specific RAO instead.

The city has an online portal for submitting public records requests electronically. You can also file a request in person at the municipal office building, by mail, or by email. Vital records such as birth, death, and marriage certificates are available through the city clerk's office at (413) 263-3012. The Massachusetts Secretary of State's website has a guide on how to make a public records request and what to expect from the process.

For property records, the Hampden County Registry of Deeds at 50 State Street in Springfield maintains deeds, mortgages, liens, and other land documents for West Springfield. The registry phone number is (413) 755-1722. Many of these records can be searched online through the Massachusetts Land Records portal. The registry is part of the Secretary of State's office and covers all 23 municipalities in Hampden County.

Note: Some records may be redacted to protect personal privacy under Massachusetts law, especially records involving minors or sensitive personal data.

Hampden County Phone Directory

West Springfield is part of Hampden County, which has 23 municipalities spread across western Massachusetts. Springfield is the county seat and the biggest city in the region. Other Hampden County cities with phone directory pages include Springfield, Chicopee, Holyoke, Westfield, and Agawam. County-level offices like the registry of deeds, the sheriff, and the court system all operate out of Springfield. For a full listing of phone numbers across all Hampden County offices and towns, check the county page.

View Hampden County Phone Directory