Massachusetts Phone Directory
The Massachusetts phone directory covers contact details for government offices, courts, registries, and public agencies across all 14 counties and more than 80 cities and towns. Whether you need a phone number for a town clerk, a county registry of deeds, or a state department, this directory puts that information in one place. Massachusetts has 351 municipalities, each with its own set of departments and staff. Finding the right number can take time. This directory helps you search for the contact you need quickly, with direct phone numbers and office addresses pulled from official sources across the Commonwealth.
Massachusetts Phone Directory Overview
Massachusetts State Phone Directory
The Commonwealth of Massachusetts runs dozens of state agencies, each with its own phone line and office. The Secretary of the Commonwealth serves as the chief public information officer and oversees the Division of Public Records. If you need to reach a state office but are not sure which one, the Citizen Information Service is a good place to start. They handle general questions and can point you to the right department.
The Secretary of the Commonwealth's main office is at One Ashburton Place, Room 1719, Boston, MA 02108. Call the Secretary's office at (617) 727-7030. For toll-free help, dial 1-800-392-6090 to reach the Citizen Information Service. The Division of Public Records handles questions about public records access and compliance. Reach them at (617) 727-2832 or by email at pre@sec.state.ma.us. The Records Access Officer, Sofya Gray, can be reached at 617-878-3660.
Massachusetts state government does not keep a single phone directory for all employees. Staff contact details are spread across each agency's own website. Some departments post full staff lists with phone numbers and email addresses. Others only list main office lines. The Department of Agricultural Resources and the Division of Local Services are two examples that post detailed staff directories online.
The Massachusetts State Archives keeps historical records and can help with older document requests. Reach them at (617) 727-2816 at 220 Morrissey Blvd, Boston, MA 02125. They are open Monday through Friday, 8:30 a.m. to 4:00 p.m.
| Secretary of the Commonwealth | (617) 727-7030 |
|---|---|
| Citizen Information Service | 1-800-392-6090 |
| Division of Public Records | (617) 727-2832 |
| Records Access Officer | 617-878-3660 |
| State Archives | (617) 727-2816 |
Search Massachusetts Phone Numbers Online
Massachusetts offers several online databases where you can look up contact information, search public records, and find phone numbers for government offices. These tools are free to use and cover courts, property records, businesses, and more.
MassCourts is the state's online court case lookup system. It covers all court departments across the 14 counties. You can search by name, case number, or citation. The system shows case status, docket entries, and hearing dates. It is free. To use it, check the captcha box, click through to the search page, pick a court department and location, then search by name or case number. Note that name searching is not available for criminal cases.
Massachusetts Land Records lets you search all 21 registry of deeds districts online. You can look up property records by name, address, book and page, or document type. Searching and viewing are free at most registries. Some scanned documents go back to the 1600s. The advanced search filters results by town and document type, which helps in large counties.
The Corporations Division Business Entity Search covers more than 400,000 registered businesses in Massachusetts. You can search by entity name, individual name, or ID number. This is useful for finding business contact information and registered agent details. The search is free and open to anyone.
The MassGIS Interactive Property Map covers all 351 cities and towns. It shows parcel boundaries, assessment data, and links to local assessor databases. This can help you find the right town office for property-related questions.
For criminal records, the iCORI system handles Criminal Offender Record Information requests. The fee is $25 per standard request. It is run by the Department of Criminal Justice Information Services at 200 Arlington Street, Suite 2200, Chelsea, MA 02150. Call (617) 660-4600 for help with the system.
Massachusetts Public Records and Phone Directory Access
The Massachusetts Public Records Law, found in M.G.L. Chapter 66, Section 10(a), gives anyone the right to inspect public records. You do not need to be a Massachusetts resident. You do not need to show ID for most requests. You can even make requests anonymously, though you will need to provide some contact info so the agency can send a response.
The law covers all documentary materials made or received by any state, county, or municipal office. That includes phone lists, staff directories, emails, and other records held by government agencies. Agencies cannot deny a request based on your intended use of the records. Commercial use is allowed.
There are limits. Under M.G.L. c. 66, Section 10B, certain personal details are protected. Home addresses, personal emails, and home phone numbers of government employees and their families cannot be released. The same goes for firearms license holders, crime victims, and domestic violence victims. Personnel files and medical records are also exempt under M.G.L. c. 4, Section 7(26)(c).
Fees for copies are low. Black and white copies cost $0.05 per page. Color copies cost $0.10 per page. The first four hours of search time are free for state agencies. Municipalities with populations over 20,000 give the first two hours free. After that, the hourly rate caps at $25. If the record exists in electronic form, the agency must provide it electronically at no charge.
If an agency denies your request or charges too much, you can appeal to the Supervisor of Records at the Secretary of State's office. Agencies that do not comply with the law can face fines from $1,000 to $5,000.
Note: The Massachusetts Public Records Law gives any person the right to inspect government records. Agencies must respond within 10 business days of receiving a request.
Massachusetts County Phone Directory Structure
Massachusetts has 14 counties, but the way county government works here is different from most states. Between 1997 and 2000, the state abolished county government in most counties. Berkshire, Franklin, Hampshire, Hampden, and Worcester counties no longer have traditional county governments. Norfolk, Plymouth, Bristol, and Suffolk still have some county functions. Middlesex and Essex are mixed. Dukes and Nantucket have unique structures.
Even without county governments, the counties still serve as judicial districts. Each one has courts, a registry of deeds, and a sheriff's office. These are the main county-level contacts you will find in this phone directory. Some counties have more than one registry of deeds. Middlesex has two (North in Lowell and South in Cambridge). Bristol has three (Northern in Taunton, Southern in New Bedford, and Fall River). Berkshire also has three (Northern in Adams, Middle in Pittsfield, and Southern in Great Barrington). Essex has two (North in Lawrence and South in Salem).
The court system is organized by county too. Each county has a Superior Court, a Probate and Family Court, and one or more District Courts. The Massachusetts Court System website lists contact details for all court locations. You can also search court dockets and case information online.
At the city and town level, each municipality has its own government with a town clerk, assessor, tax collector, police department, fire department, and other offices. Town clerks often serve as the Records Access Officer for their community. They handle vital records, voter registration, and public records requests. The clerk's office is usually your first call when looking for a local phone number.
Note: Even though most county governments were abolished, county-level courts, registries of deeds, and sheriff offices still operate and maintain their own phone directories.
How to Find Phone Numbers in Massachusetts
Start with the type of office you need. State agencies are best reached through mass.gov or the Citizen Information Service at 1-800-392-6090. County offices like registries of deeds and courts have their own direct lines listed in our county pages. City and town offices are reached through the main municipal phone number, which connects to city hall or town hall.
For court-related numbers, the court search portal on mass.gov lists every court location with address, phone, and hours. For property records, masslandrecords.com has contact info for each of the 21 registry of deeds districts. The Massachusetts General Laws are available online if you need to look up statutes related to public records access.
Most Massachusetts municipalities now post staff directories on their websites. Larger cities like Boston, Worcester, and Springfield have detailed online directories. Smaller towns may only list department main lines. If a town website does not have the number you need, call the town clerk's office. They can usually direct you to the right person.
- State agencies: call 1-800-392-6090 or visit mass.gov
- County courts: check the county page in this directory
- Registry of deeds: visit masslandrecords.com for contacts
- City or town offices: call the main city hall number
- Public records requests: contact the local Records Access Officer
Massachusetts Voter and License Phone Directory
The state provides several specialized lookup tools. The voter registration search lets you check your own registration status. The occupational license lookup tool verifies professional licenses across various boards. Both are free to use on mass.gov.
The public records request page on mass.gov explains how to submit a formal request to any state agency. It walks you through the process and links to the relevant forms. If you have trouble getting a response from a local office, the public records law guide on mass.gov outlines your rights and the appeal process.
Browse Massachusetts Phone Directory by County
Each county in Massachusetts has its own courts, registries, and local offices. Pick a county below to find phone numbers and contact details for offices in that area.
Phone Directory for Major Massachusetts Cities
Cities and towns across the state have their own government offices with direct phone lines. Pick a city below to find contact info for local departments.