Access Gloucester Phone Directory

The Gloucester phone directory provides contact details for city departments and public offices in this historic Essex County seaport. Gloucester has a population of about 29,729 and sits on Cape Ann, about 30 miles northeast of Boston. City Hall is at 9 Dale Avenue, and each department runs its own phone line for public inquiries. You can look up Gloucester phone numbers for the city clerk, police, fire, assessor, treasurer, and other offices right from this page. The data here comes from official city and state records, so it stays tied to real contacts.

Gloucester City Hall Directory

Gloucester City Hall at 9 Dale Avenue is the main hub for city government contacts. The building holds the mayor's office, city clerk, assessor, treasurer, and several other departments. Start here if you need a phone number for any city office. The main line can point you to the right department or give you a direct number.

The Gloucester city website at gloucester-ma.gov has a full department directory with staff names, phone numbers, and email contacts. You can browse by department or search for specific services. The site also posts meeting agendas, city ordinances, bid notices, and links to online payment portals.

The city clerk's office handles vital records, business licenses, and election administration. The phone number for the clerk is (978) 325-5120 and the fax is (978) 282-3051. You can also email through the contact form on the city website. The clerk serves as the Records Access Officer for public records requests.

Gloucester Phone Contacts by Department

Gloucester has a complete set of city departments, each with its own phone line. The numbers below come from the city's official directory and cover the offices that residents contact most. These are department main lines. Call and ask to be transferred to a specific person if you need to reach an individual staff member.

The Gloucester Police Department operates out of a combined police and courthouse building. The non-emergency number is (978) 325-5400. For any emergency, dial 911. The department handles reports, accident records, and general public safety questions through the non-emergency line during business hours. Police records are available through the department's records division.

The fire department provides fire suppression, emergency medical services, and hazardous materials response across Gloucester and Cape Ann. Use 911 for emergencies. The business line handles questions about permits, inspections, burn permits, and general information.

The assessor's office is headed by Principal Assessor Nancy A. Papows. Financial Specialist Madonna Fleming also works in the office at 9 Dale Avenue. They handle property valuations, exemptions, and abatements. Online assessment data is available through the city's external database portal. The treasurer and collector can be reached at (978) 325-5150 for tax payments and billing questions. Online payment options are available through the Munis Citizen Self Service system on the city website.

Gloucester also has GIS-based interactive mapping tools on its website. These maps show property boundaries, zoning districts, and other municipal data. If you need to look up a parcel or check zoning for a specific address, the mapping tool is a good starting point before calling the building or planning department.

Note: Gloucester is on Cape Ann, and some services like the regional transit authority cover a broader area than just the city limits.

The Massachusetts Trial Court provides an online case search portal that covers the Gloucester District Court and other Essex County courts. Below is a view of the MassCourts search system.

Through this portal you can look up cases filed in Gloucester District Court by name or case number. It covers civil, criminal, and small claims cases without needing to call the courthouse.

How to Look Up Gloucester Phone Numbers

Finding a phone number in Gloucester depends on who or what you are trying to reach. City government numbers are the easiest since they are posted on the official website. Court, business, and residential numbers each have their own path.

For city office contacts, the fastest route is gloucester-ma.gov. Browse the department pages or use the site search. You can also call (978) 325-5200 and ask for the department you need. Staff can transfer you or give you a direct number. Most offices answer between 8:30 AM and 4:30 PM on weekdays.

For court phone numbers, Gloucester has its own district court right in the city. The Gloucester District Court is at 197 Main Street and the phone number is (978) 283-2620. The fax is (978) 283-8784. This court covers Gloucester, Essex, and Rockport. The Salem Housing Court session at (978) 825-4920 also serves Gloucester for landlord-tenant cases. For probate and family matters, the Essex Probate and Family Court in Salem handles cases at (978) 744-1020.

Property records for Gloucester are at the Essex South Registry of Deeds. The main office has moved to Beverly at 100 Cummings Center, Suite 206-C, though there is still a limited service office in Salem. The phone is (978) 542-1704. Search records online at masslandrecords.com or through salemdeeds.com.

For public records through the city, Gloucester uses a NextRequest online portal. You can submit requests digitally, track their status, and get records sent to you electronically. This is often faster than mailing or visiting in person. The city clerk's office coordinates requests at (978) 325-5120.

Gloucester Public Records and Data

Gloucester follows the Massachusetts Public Records Law under MGL Chapter 66. Any person can request records from the city. You do not need to live in Gloucester or give a reason for your request. The city clerk's office is the main point of contact for general requests, and each department handles records specific to its area.

The city uses a NextRequest portal for online public records requests. This system lets you type up your request, attach any supporting documents, and submit it electronically. The office has 10 business days to respond. You can track the status of your request through the portal and get updates by email. In-person requests are also accepted at City Hall during regular hours.

Records available from Gloucester include meeting minutes, city contracts, employee salary information, building permits, health inspection reports, police incident reports, and licensing records. Some records carry exemptions under state law. Personnel files, active investigation documents, and records that would invade personal privacy are generally not subject to release. The clerk's office can tell you if your request falls under an exemption.

• Online requests through NextRequest portal on the city website
• In-person or mail requests at 9 Dale Avenue, Gloucester, MA 01930
• Response time: 10 business days under state law
• Court records are separate and go through the Gloucester District Court
• Property and land records are at the Essex South Registry

Note: Gloucester's assessor data is available online through an external database. You can look up property details, assessed values, and ownership info without calling the office.

Essex County Phone Directory

Gloucester is one of 34 communities in Essex County. County-level offices serving Gloucester include the Essex County Sheriff's Department, the District Attorney's Office in Salem, the Essex Superior Court, and the Essex South Registry of Deeds. Gloucester also has its own district court, which is one of several in the county. For a complete list of county office contacts, visit the Essex County directory page.

View Essex County Phone Directory