Franklin Town Phone Directory
The Franklin phone directory covers all town departments and key contacts for this Norfolk County town of about 33,700 people. Franklin Town Hall at 355 East Central Street is the main building for municipal services, and the main phone number is (508) 520-4900. The town runs a council-manager form of government, which means a professional town manager handles day-to-day operations while the town council sets policy. This page gives you direct phone numbers for every major office so you can get through without the runaround. Franklin also posts department contacts and a document center online at franklinma.gov.
Franklin Overview
Franklin Town Hall Contacts
Franklin Town Hall sits at 355 East Central Street. The building holds the town manager, town clerk, assessor, tax collector, and other core departments. Hours shift by day of the week. Monday, Tuesday, and Thursday the building is open 8:00 AM to 4:00 PM. Wednesday hours run longer, 8:00 AM to 6:00 PM. Friday is short, 8:00 AM to 1:00 PM. The main phone for all departments is (508) 520-4900.
The town clerk is Nancy Danello, CMC. She also holds the titles of Elections Administrator, Notary Public, and Justice of the Peace. Her office is on the ground floor of Town Hall. Call (508) 520-4900 for the clerk's office. The fax is (508) 520-4913. The clerk handles birth, death, and marriage records. She also issues dog licenses, business certificates, and manages elections. Deputy Town Clerk Dyan Fitzgerald and licensing specialist Melissa Kiriacopoulos work in the same office. For public records requests, the clerk's office is your first stop.
| Building | Franklin Town Hall |
|---|---|
| Address | 355 East Central Street Franklin, MA 02038 |
| Main Phone | (508) 520-4900 |
| Hours | Mon, Tue, Thu: 8 AM - 4 PM Wed: 8 AM - 6 PM Fri: 8 AM - 1 PM |
| Website | franklinma.gov |
| Town Clerk | Nancy Danello - (508) 520-4900 |
The assessor and tax collector share space at Town Hall. The property database is available through the town website if you need to look up assessed values or ownership details. Franklin has a residential tax rate of $11.62 and a median home value around $665,000. The town manager's office is also in the building and handles executive operations for the council-manager government.
Franklin Department Phone Numbers
The Franklin Police Department is at 911 Panther Way. The non-emergency number is (508) 528-1212. For all emergencies, call 911. The police department has its own records request portal online at franklinma.gov/394/Police-Records-Request, which makes it simple to submit a request without going to the station. If you need an accident report or incident report, use that portal or call the non-emergency line.
The fire department can be reached through Town Hall at (508) 520-4900 for non-emergency matters. For all fire emergencies, call 911. The department handles fire prevention, inspections, and burn permits.
Public works in Franklin handles roads, water, sewer, and parks. The DPW runs through the main Town Hall phone line. For building permits, electrical work, plumbing, or gas permits, the building department is also at Town Hall. The health department operates out of the same building. Most of these offices share the (508) 520-4900 line with different extensions.
Franklin uses a council-manager government. The town council is the legislative body. The town manager, who is hired by the council, runs day-to-day operations and oversees all departments. This is different from most Norfolk County towns that use a town meeting form of government. If you are not sure which office to call, the main number at (508) 520-4900 will get you started.
Note: Wednesday evening hours until 6:00 PM are helpful if you need to visit Town Hall after a normal workday.
Franklin Court Phone Numbers
Franklin residents are served by the Wrentham District Court at 60 East Street (Route 140) in Wrentham. The phone is (508) 384-3106. The civil fax is (508) 384-9454 and the criminal fax is (508) 384-5052. Hours are Monday through Friday, 8:30 AM to 4:30 PM. This court covers Franklin along with Foxborough, Medway, Millis, Norfolk, Plainville, Walpole, and Wrentham. It handles criminal, civil, housing, and small claims cases for all those communities.
For probate matters, the Norfolk Probate and Family Court is in Canton at 35 Shawmut Road. Call (781) 830-1200. The Norfolk County Superior Court is in Dedham at 650 High Street. The clerk there is at (781) 326-1600. Case records from any Norfolk County court can be searched online at MassCourts for free. You can look up cases by name or case number. The Norfolk County Juvenile Court in Dedham at 55 Allied Drive serves Franklin for cases involving minors. That number is (781) 329-1500.
The Norfolk District Attorney's office is at 45 Shawmut Road in Canton. Call (781) 830-4800 for the main line. The DA's office provides notary swearing-in services on Mondays from 10:00 to 11:00 AM if you call ahead at (781) 830-4845.
Searching the Franklin Phone Directory
Franklin's town website has a document center and department pages where you can find phone numbers for any office. Go to franklinma.gov and browse by department. Each department page shows names, titles, and contact info. This is the best starting point for any Franklin government phone number.
For personal phone lookups, Massachusetts does not run a public residential phone directory. White pages services and people-search websites are the go-to tools. Franklin property records from the assessor can show ownership info tied to an address. The Norfolk County Registry of Deeds at masslandrecords.com/Norfolk holds deeds, mortgages, and liens for every Franklin property. These records show names and addresses but not phone numbers.
The Massachusetts business entity search can help if you need contact info for a Franklin business. The secretary of state's database lists registered agents and business addresses. For court records that might have contact info, MassCourts covers all Norfolk County courts including the Wrentham District Court where Franklin cases are filed.
Franklin Public Records Access
Franklin follows the Massachusetts Public Records Law under MGL Chapter 66. Anyone can file a records request. You do not need to be a Franklin resident. Each department has a Records Access Officer. The town clerk is the general contact for records requests. The first four hours of search time are free, and after that the town can charge up to $25 per hour. The response deadline is 10 business days.
Police records have their own process. Use the online portal at franklinma.gov/394/Police-Records-Request to submit a request. General records requests can be made in person at the clerk's office, by phone, or by mail. Copies cost $0.05 per page for black and white. Electronic records should be provided at no charge if they already exist in digital form.
Land records for Franklin are at the Norfolk County Registry of Deeds, 649 High Street in Dedham. The phone is (781) 461-6101. Register William P. O'Donnell oversees more than 13.1 million documents going back to 1793. You can search Franklin deeds, mortgages, and liens for free at masslandrecords.com/Norfolk. The registry also has a free Consumer Notification Service that sends alerts when a document is recorded under your name in Norfolk County. Franklin property owners should consider signing up for this fraud prevention tool.
Norfolk County Phone Directory
Franklin is one of 28 cities and towns in Norfolk County. Do not confuse the Town of Franklin in Norfolk County with Franklin County, which is a separate county in western Massachusetts. The Norfolk County seat is Dedham. Norfolk County still has active county government, unlike most Massachusetts counties that were dissolved. The county handles the registry of deeds, the sheriff's office, superior court, and several other services. Franklin uses the Wrentham District Court rather than the courts in Dedham or Quincy. For a full list of Norfolk County offices and contact numbers, visit the county directory page.