Access Fitchburg Phone Directory
The Fitchburg phone directory lists contact information for city offices, public safety departments, and local government services in this north-central Massachusetts city. Fitchburg has a population near 41,000 and is part of Worcester County. City hall on Main Street serves as the center for most government business, with departments spread across the building and a few satellite locations around the city. This page pulls together the key phone numbers you need to reach city departments, plus information on how to find other types of phone numbers and access public records in Fitchburg.
Fitchburg Overview
Fitchburg City Hall Phone Numbers
Fitchburg City Hall sits on Main Street in the downtown area. The building is where you go for most city government services, from paying taxes to filing for permits. The main phone number connects to the switchboard, and from there you can reach just about any department. Most offices are open during standard business hours on weekdays.
| Office | Fitchburg City Hall |
|---|---|
| Website | www.fitchburgma.gov |
| Address | 718 Main Street Fitchburg, MA 01420 |
| Phone | (978) 345-9500 |
| Hours | Monday through Friday, 8:00 AM to 4:30 PM |
The Fitchburg city website at fitchburgma.gov has a department directory with phone numbers and office details. You can also find meeting agendas, public notices, and city news on the site. If a department has changed its hours or moved, the website is usually the first place that gets updated.
Fitchburg uses a mayor-council form of government. The mayor runs day-to-day operations. The city council holds public meetings and votes on budgets and ordinances. Both the mayor's office and the city council can be reached through city hall.
Fitchburg Department Contacts
Fitchburg has departments that cover public safety, public works, planning, and general city services. Each one has its own phone line. The list below covers the offices that residents contact the most. These are all main department numbers. Call and ask to be transferred if you need a specific person within that office.
The Fitchburg Police Department is on Elm Street. Emergencies go through 911. The non-emergency line handles reports, questions about records, and general police business. The police department also has a records division that can provide copies of accident reports and other police documents. The fire department operates from multiple stations and takes non-emergency calls for things like fire prevention permits and smoke detector questions.
Public works in Fitchburg covers roads, water, sewer, snow removal, and trash collection. If you have an issue with your water service or need to report a road problem, this is the office to call. The department of inspectional services handles building permits and code enforcement complaints. The health department deals with restaurant inspections, housing code issues, and public health programs.
- Police Department (non-emergency): (978) 345-9650
- Fire Department (non-emergency): (978) 345-9660
- Department of Public Works: (978) 345-9610
- City Clerk: (978) 345-9580
- Assessor's Office: (978) 345-9535
- Tax Collector: (978) 345-9530
Fitchburg and neighboring Leominster share a judicial district. Cases from both cities go through the Leominster District Court. If you need a court phone number for a case filed in Fitchburg, call the Leominster District Court at (978) 537-3431. More serious cases and appeals go to Worcester Superior Court in the city of Worcester.
Note: Some Fitchburg departments share space with other offices, so call ahead to make sure you are going to the right location if you plan to visit in person.
The MassGIS property map tool lets you look up parcel data and property boundaries across Massachusetts, including all properties in Fitchburg.
This interactive map links to assessor data and can help you find ownership information for a specific Fitchburg property. It covers the whole state and ties into local assessor records.
Find Fitchburg Phone Numbers
Searching for a phone number in Fitchburg works the same way it does across Massachusetts. Government numbers are easy to get. Personal and business numbers take a bit more digging.
For Fitchburg city government numbers, the city website is your best bet. Department pages list main phone numbers and office hours. The main city hall line at (978) 345-9500 can also connect you to any department. For county offices, those are based in Worcester. The Worcester District Registry of Deeds has land records for all of Worcester County at masslandrecords.com. The MassCourts system covers court case lookups.
For businesses in Fitchburg, the city clerk keeps records of licensed businesses. The state also maintains a business entity search tool where you can look up registered companies and see their contact info on file. If you are trying to find a specific residential phone number, Massachusetts has no public government database for that. You would need to use a commercial directory or white pages service.
Under Massachusetts public records law, you can request records from any city department. Requests go through the Records Access Officer, and departments have 10 business days to respond. Common requests include meeting minutes, contracts, and inspection reports. The state public records guide explains how the process works and what your rights are.
Fitchburg Public Records Access
Public records in Fitchburg are governed by MGL Chapter 66. You can get city contracts, meeting minutes, employee salary records, and permit documents by submitting a written request. The city clerk's office handles vital records, including birth, death, and marriage certificates. Fees vary depending on what you need and how many copies.
Property records for Fitchburg sit in two places. The assessor's office has property values, ownership records, and tax data. The Worcester District Registry of Deeds at 90 Front Street in Worcester holds the deeds, mortgages, and liens. You can search those records online or call (508) 798-7717 for help. The registry covers all properties in the 60 cities and towns that make up Worcester County.
Court records from cases filed in Fitchburg are available through the Leominster District Court or the Worcester Superior Court, depending on the case type. You can search basic case information online through MassCourts. Certified copies require a trip to the court clerk or a phone call to that office. Probate and family matters go through the Worcester Probate and Family Court, which has its own records system and clerk's office.
Fitchburg State University, located in the city, is a state institution and some of its records are also subject to public records law. Campus police logs and certain administrative records can be requested through the university's records office. This is separate from city government records.
Worcester County Phone Directory
Fitchburg is part of Worcester County, the largest county in Massachusetts by land area. County offices including the Registry of Deeds, Superior Court, and Sheriff's Office are all located in the city of Worcester, about 25 miles south. These offices serve all 60 communities in the county. For a complete list of county phone numbers and office details, visit the Worcester County page.