Chelsea Phone Directory
The Chelsea phone directory covers all city departments and public offices in this compact Suffolk County city. Chelsea has about 40,000 residents packed into just over two square miles, making it one of the most densely populated places in Massachusetts. City Hall runs most services from a single building on Broadway. This page lists the main numbers for Chelsea city government, from the clerk's office and police to the fire department and assessor. If you need to reach a city employee or file a records request, start here.
Chelsea Overview
Chelsea City Hall Contacts
Chelsea City Hall is at 500 Broadway in the center of the city. The main phone number is (617) 466-4000. This line connects to the switchboard and staff can route your call to the right department. Hours change a bit depending on the day. Tuesday is the late night, with offices open until 7:00 PM. Friday is a short day, closing at 12:30 PM. The rest of the week runs 8:00 AM to 4:00 PM. Plan your visit or call around these hours to make sure someone is available.
| Office | Chelsea City Hall |
|---|---|
| Address | 500 Broadway Chelsea, MA 02150 |
| Phone | (617) 466-4000 |
| Hours | Mon, Wed, Thu: 8:00 AM - 4:00 PM Tue: 8:00 AM - 7:00 PM Fri: 8:00 AM - 12:30 PM |
| Website | chelseama.gov |
Chelsea also has a 311 service for non-emergency city issues. You can report problems like potholes, trash, and street concerns through the Chelsea 311 page on the city website. This works like the Boston 311 system but on a smaller scale. It is a good option when you are not sure which department handles your concern.
Chelsea City Department Numbers
City Clerk: The Chelsea City Clerk is Jeannette Cintron White. Her office is in Room 209 at City Hall. Call (617) 466-4050 or fax (617) 466-4059. The clerk handles vital records like birth, death, and marriage certificates. The office also manages elections, business certificates, and dog licenses. You can email the clerk at jcwhite@chelseama.gov. The Chelsea City Clerk page has forms and more details on services.
Police Department: For non-emergency police calls in Chelsea, dial (617) 466-4855. The dispatch line for non-emergency reports is (617) 466-4662. The Chelsea Police Department website has info on community programs, press releases, and how to contact specific units. Chelsea shares a border with Boston and East Boston, so calls sometimes get routed between departments. If you are not sure whether your location falls in Chelsea or Boston, give either department the address and they will sort it out. For all emergencies, dial 911.
Fire Department: The Chelsea Fire Department main line is (617) 466-4600. Fire dispatch is at (617) 884-2064. The department handles fire calls, inspections, and permits for open flames or special events. Chelsea is a dense city with many older buildings, so fire prevention is a big priority. Smoke detector checks and fire safety programs are available through the department. The Chelsea Fire Department page has more details.
Assessor's Office: Call (617) 466-4010 to reach the Chelsea Assessor. The office is in Room 211 at City Hall. You can look up property values and tax data online through the Chelsea property database powered by Vision Government Solutions. The assessor sets values for all real estate and personal property in the city each fiscal year. Abatement applications and exemption forms are available at the office.
Note: Chelsea City Hall closes early on Fridays at 12:30 PM, so call before noon if you need to reach a department that day.
Search the Chelsea Phone Directory
The Chelsea city departments page is the best place to start when you need a phone number. It lists every department with contact info, office locations, and links to online services. Chelsea is a small city, so most offices are in or near City Hall on Broadway. That makes it easy to visit in person if you can not get through by phone.
Chelsea does not have a single staff directory page like some larger cities. To find a specific employee, call the main number at (617) 466-4000 and ask to be transferred. The switchboard staff know which departments handle different types of requests. For questions about permits, inspections, or building codes, the Inspectional Services Department handles those calls. For water and sewer concerns, the Department of Public Works is the right office.
The state also has databases that cover Chelsea. You can search Suffolk County land records through the Suffolk Registry of Deeds website. The Massachusetts Land Records portal lets you search by name or address for deeds, mortgages, and liens filed in Suffolk County. Both of these tools are free to use and cover all four Suffolk County communities.
- Call (617) 466-4000 for the main City Hall switchboard
- City Clerk: (617) 466-4050
- Police non-emergency: (617) 466-4855
- Fire Department: (617) 466-4600
- Assessor: (617) 466-4010
Chelsea Court Records Access
Chelsea falls under the Suffolk County court system. The MassCourts case search portal covers all courts in the county, including the Boston Municipal Court which handles Chelsea cases. You can use this portal to look up civil and criminal cases by name or case number.
Court records for Chelsea residents are filed at several courts depending on the type of case. District court matters go to the Chelsea District Court at 120 Broadway. The Suffolk County Superior Court and Probate and Family Court are both located in Boston at 24 New Chardon Street. You can reach the Suffolk County Superior Court for questions about cases filed there.
The Chelsea District Court handles small claims, housing disputes, restraining orders, and criminal arraignments. Its phone number is (617) 660-9200. For probate matters like wills, estates, and guardianship, the Suffolk County Probate Court at (617) 788-8300 is the right office to call.
Chelsea Public Records Requests
Public records requests in Chelsea go through the Records Access Officer for the department that holds the documents you need. The City Clerk's office at (617) 466-4050 is a good place to start if you are not sure who to contact. Massachusetts public records law under M.G.L. Chapter 66 gives any person the right to request records from the city. You do not need to live in Chelsea or explain why you want the records.
The city must respond within 10 business days. Copies cost $0.05 per page. The first two hours of search time are free for municipalities with over 20,000 residents, which includes Chelsea. After that, the fee is capped at $25 per hour. If you think a fee is unreasonable, you can appeal to the Supervisor of Records at the Secretary of the Commonwealth's office by calling (617) 727-2832 or visiting the Division of Public Records.
Note: Chelsea vital records like birth, death, and marriage certificates are not public records under state law and must be requested through the City Clerk with proper identification.
Suffolk County Phone Directory
Chelsea is one of four communities in Suffolk County, along with Boston, Revere, and Winthrop. Suffolk County government was abolished in 1999, but the county courts, registry of deeds, and sheriff's office still serve all four communities. The Suffolk County Sheriff's Department handles inmate services and civil process for the county. For a complete list of Suffolk County offices and contacts, see the county page.